Welcome to Customer Service Europe
WheezeScan and Asthma Diary
Asthma Diary app is compatible with iOS 10 and above, and Android OS 7 and above.
The status bar icon and messages can be hidden using the following instructions.
Notes:
The OMRON Asthma Diary waits for communication with devices that support automatic data transfer. A change has been made in line with Google policy so that icons and messages are displayed in the status bar while waiting on Android 8.0 and later smartphones.
Even if this notification is displayed, the app is not necessarily in constant communication.
This notification is also displayed on any unregistered device that supports automatic data transfer.
- Go to Settings > Apps and Notifications > OMRON Asthma Diary > App notifications and turn off the notifications that you wish to hide.
Notes:
- The screen layout and menu names vary depending on the mobile device model and Android OS version.
- Hiding notifications has no effect on the automatic data transfer function.
The OMRON Asthma Diary waits for communication with devices that support automatic data transfer. A change has been made in line with Google policy so that icons and messages are displayed in the status bar while waiting on Android 8.0 and later smartphones.
Even if this notification is displayed, the app is not necessarily in constant communication.
This notification is also displayed on any unregistered device that supports automatic data transfer.
OMRON Asthma Diary does not collect user location information, but location information needs to be turned on and access to location information from the app needs to be permitted for Android 6 and later devices due to Google policy.
How to turn on location information
Turn on on the Android “SETTINGS > Location information” screen.
How to permit access to location information
Select “Permitted” on the Android “Settings > Apps > OMRON Asthma Diary” screen and turn on location information on the open “App permissions” screen.
How to turn on location information
Turn on on the Android “SETTINGS > Location information” screen.
How to permit access to location information
Select “Permitted” on the Android “Settings > Apps > OMRON Asthma Diary” screen and turn on location information on the open “App permissions” screen.
When you create an account, you can store your data on the cloud server. You can restore backed up data to another device by signing into the account you created on that device.
For details of your smartphone backup, check the Apple support page if you are an iPhone user and the Google support page if you are an Android user.
For details of your smartphone backup, check the Apple support page if you are an iPhone user and the Google support page if you are an Android user.
Account registration procedure information has been sent. Check your inbox and complete the registration.
Once the registration is complete, the messages on the home screen will disappear.
If you register the wrong email address, you will not be able to use the following functions properly, so please check your email address.
Once the registration is complete, the messages on the home screen will disappear.
If you register the wrong email address, you will not be able to use the following functions properly, so please check your email address.
- Sign in to OMRON connect account
- Password reset
Check the following:
- Is the registered email address correct? If the registered email address is not correct, you can correct it from Menu > User information.
- Has it been automatically sent to your “spam folder”? The subject line of the email is “[OMRON] Account registration procedure information”.
- Is your mailer set to receive email from “technical.support@eu.omron.com”? If the message “Your email address has not been verified.” is displayed on the app home screen, check that your registered email address is correct and send the registration email again.
An account is the customer registration information needed to use our free, cloud-based backup service.
The following data is not stored in the cloud. Reset will be required if you delete the app data from your smartphone.
- When you create an account, you can store your app data on the cloud server.
- Storing your data on the cloud server enables you to recover your data even if the app is deleted from your smartphone.
- You can create an account from the Account menu in Settings.
The following data is not stored in the cloud. Reset will be required if you delete the app data from your smartphone.
- Reminder settings information
- Patient profile information
Yes, you can save it on the cloud server. To save a backup, you need to create an OMRON Connect account.
The following data is not stored in the cloud. Reset will be required if you delete the app data from your smartphone.
- When you create an account, you can store your app data on the cloud server.
- Storing your data on the cloud server enables you to recover your data even if the app is deleted from your smartphone.
- You can create an account from the Account menu in Settings.
The following data is not stored in the cloud. Reset will be required if you delete the app data from your smartphone.
- Reminder settings information
- Patient profile information
It may not be possible to restore pairing information for the destination smartphone. If it is no longer possible to transfer data using the destination smartphone, register the device from “Device Synced” in the Settings menu and try again.
This file is used to manage information on communications methods and language needed to use the app. Updating the settings file to the latest version ensures that your device communicates normally with the app and maintains the optimal operational environment.
In the cloud, you can back up the following information stored by the app.
- Patient name
- Information on registered devices
- Medication information
- List of wheeze measurements
- Manually entered records of symptoms
- Records of taking medication
- Check again that the user name, email address and password are correct.
- Check your smartphone's connection status and try again.
If you have ever signed in using this device, this is displayed in the app user information.
If you have never signed in using this device, it is unfortunately not possible for you to access the cloud. Please accept our apologies and understand that this rule is intended to protect the security of users.
If you have never signed in using this device, it is unfortunately not possible for you to access the cloud. Please accept our apologies and understand that this rule is intended to protect the security of users.
Reset your password on the app sign-in screen or user information screen. A message directing you to a reset link will be sent to your registered email address.
If you have ever signed in using this device, this is displayed on the app user information screen.
You can change it from Account in the app Settings.
Check the following.
- You can only sign in using your registered user name. Make sure you sign in using your registered user name.
- If you are sharing the same cloud account on two or more smartphones, you will not be able to sign in on any of your smartphones if you delete your account on any one of your smartphones.
- If you have deleted your account and this message is displayed on each smartphone, temporarily delete your account from user information in the menu.
- Then create another account to use the cloud, or sign in with a newly created account name and password.
Check the following.
- Did you click again on the registration link? A “Registration completion notification” email is sent once registration is complete, so check your inbox.
- Have you changed your registered email address? The email address registered in the app may not match the email address that received this link. Open the app and check the registered email address.
- If “Your email address has not been verified.” is displayed on the app home screen, check that your registered email address is correct and send the registration email again.
You can delete all measurement data, registered device information and user information held in the cloud by deleting your account. Delete from Delete account in the app menu.
Note: Data stored in the app needs to be deleted from within the app.
Note: Data stored in the app needs to be deleted from within the app.
Check the following.
- Check that your smartphone is a compatible device.
- Check that Bluetooth is turned on on your smartphone.
- Check that "Location information" setting is turned on on your smartphone.
- Check that your smartphone is not in aeroplane mode.
- Bring the device and smartphone within 5 meters of each other to enable Bluetooth communication.
- If your device has a function for turning Bluetooth on and off, check that it is turned on.
- You may be able to register your device after restarting your smartphone.
1. First, check the following regarding your smartphone.
2. Next, check the OMRON Asthma Diary screen on your smartphone.
3. Operate the WheezeScan device.
- Check that your smartphone is a compatible device.
- Check that Bluetooth is turned on on your smartphone.
- Check that "Location information" setting is turned on on your smartphone.
- Check that your smartphone is not in aeroplane mode.
- Bring the device and smartphone within 5 meters of each other to enable Bluetooth communication.
2. Next, check the OMRON Asthma Diary screen on your smartphone.
- Open the “Device Synced” menu from Settings and tap the “+ Add New Device” button.
3. Operate the WheezeScan device.
- Press down the BLE button on the right-hand side of the WheezeScan device for 2 seconds.
- A beep will sound once and the BLE button will flicker white. Communication with the WheezeScan device will start.
- Approve the “Pairing request” displayed on your smartphone.
- Pairing is complete once “SUCCEEDED” is displayed.
With this app, you can edit records for the last 7 days. Records older than 7 days are only accessible for review. Editing is not possible.
You can delete data from your WheezeScan device using the following procedure.
1. First, press and hold the BLE button, then press the power button and continue to press the BLE button and power button for 5 seconds.
2. The power button LED on the WheezeScan device will start to flash and the other LEDs go out as the device enters data deletion confirmation mode.
3. While in data deletion confirmation mode, remove your finger from the BLE button and then press the BLE button again for 2 seconds.
4. Data deletion will be completed.
1. First, press and hold the BLE button, then press the power button and continue to press the BLE button and power button for 5 seconds.
2. The power button LED on the WheezeScan device will start to flash and the other LEDs go out as the device enters data deletion confirmation mode.
3. While in data deletion confirmation mode, remove your finger from the BLE button and then press the BLE button again for 2 seconds.
4. Data deletion will be completed.
- Data will not be deleted if operations are interrupted while in data deletion confirmation mode. If the measurement data deletion procedure for the WheezeScan device is performed, you will no longer be able to transfer or check old measurement data with the app.
- This procedure removes the pairing between your WheezeScan device and smartphone.
You can set up, edit and delete medication reminder notifications to times that suit you. Check the following.
Check again whether any medication reminders have been set in the app.
Notes:
Check your smartphone notification settings.
For details of notification functions, check the Apple support page.
Check again whether any medication reminders have been set in the app.
- You can check the information that has been set for “Daily medication” on the “Add daily diary entries” screen. If their are no reminders set, you can register new reminders from the “Notification” menu in “Settings”.
- You can check the notification settings from the “Notification” menu in “Settings”.
Notes:
- Set up reminders on each of your smartphones. My settings will not save to the cloud.
- Was the reminder settings screen displayed at the reminder time set? Notifications are not displayed while the reminder settings screen is displayed. They will also not be displayed later.
Check your smartphone notification settings.
- Check that your settings for receiving notifications from the OMRON Asthma Diary app are not turned off. To receive notifications, you need to permit notifications from the OMRON Asthma Diary app. Turn “Permit notifications” on in iPhone Settings > Notifications > OMRON Asthma Diary app.
- Check that you are not in silent mode and whether the notification volume is appropriate.
- If your device is set not to deliver notifications when in sleep mode, notifications will not be displayed in sleep mode.
For details of notification functions, check the Apple support page.
It may not have been possible to communicate properly for pairing. Restart your smartphone, and delete the pairing information from the iPhone. Please visit the Device Synced in Settings and try again.
1. Delete the device pairing information remaining in your iPhone.
2. Next, operate the WheezeScan device.
3. Check the OMRON Asthma Diary screen on your smartphone.
1. Delete the device pairing information remaining in your iPhone.
- Tap “Bluetooth” on the settings screen of your iPhone to open the Bluetooth settings screen.
- Tap the “i” icon for the device for which you want to cancel pairing.
- Repeat several times if you want to delete pairing information for multiple Bluetooth devices.
Note: If Bluetooth is turned off, tap to turn on Bluetooth. Be careful not to accidentally delete other devices. - Tap “Cancel device registration“ to complete deletion of pairing information.
2. Next, operate the WheezeScan device.
- Press down the BLE button on the right-hand side of the WheezeScan device for 2 seconds
- A beep will sound once and the BLE button will flicker white. Communication with the WheezeScan device will start.
3. Check the OMRON Asthma Diary screen on your smartphone.
- Open the “Device Synced” menu from Settings and tap the “+ Add New Device” button.
- Approve the “Pairing request” displayed on your smartphone.
- Pairing is complete once “SUCCEEDED” is displayed.
Check the following and try to transfer data again.
How to operate your device
Note: Data measured prior to device registration and data measured without pairing after replacing the battery may not be transferred to your smartphone.
- Check that your iPhone is a recommended device.
- If the device is not registered, register the device from the OMRON Asthma Diary Settings.
- Check that the device is ready to transfer data. Check the "Quick Reference Guide" for how to operate your device.
- Check that "Location information" setting is turned on on your smartphone.
How to operate your device
- Bring the device and smartphone within 5 m of each other to enable Bluetooth communication.
- If your device has a function for turning Bluetooth on and off, check that it is turned on. Check the device manual for how to operate your device.
- You may be able to transfer data after turning the Bluetooth function off and on again in the settings of your smartphone.
- You may be able to transfer data after restarting your smartphone.
Note: Data measured prior to device registration and data measured without pairing after replacing the battery may not be transferred to your smartphone.
Check the following and try to transfer data again.
How to operate your device
Note: Data measured prior to device registration and data measured without pairing after replacing the battery may not be transferred to your smartphone.
- Check that your smartphone is a recommended device.
- If the device is not registered, register the device from the OMRON Asthma Diary Settings.
- Check that the device is ready to transfer data. Check the "Quick Reference Guide" for how to operate your device.
- Check that "Location information" setting is turned on on your smartphone.
How to operate your device
- Bring the device and smartphone within 5 m of each other to enable Bluetooth communication.
- If your device has a function for turning Bluetooth on and off, check that it is turned on. Check the device manual for how to operate your device.
- You may be able to transfer data after turning the Bluetooth function off and on again in the settings of your smartphone.
- You may be able to transfer data after restarting your smartphone.
Note: Data measured prior to device registration and data measured without pairing after replacing the battery may not be transferred to your smartphone.
The time set on the device may not be correct for reasons such as the following.
Transferring data will set the smartphone time on your device.
Notes:
- You have left the device for several days without replacing a battery that needs to be changed
- You have moved to a location in a different time zone
- Summer time has started or finished
Transferring data will set the smartphone time on your device.
Notes:
- Perform pairing with smartphone again after replacing your device’s battery.
- Time information in the device body may stop updating if the battery is left out. Replace the battery immediately.
- Data measured prior to registration and data measured without pairing after replacing the battery may not be transferred to your smartphone.
It may not have been possible to communicate properly for pairing. Delete the device pairing information remaining in your smartphone and perform the device registration procedure again from “Device Synced” in Settings.
1. Delete the device pairing information remaining in your smartphone.
Note: The screen layout and menu names vary depending on your smartphone and Android OS version.
Note: If Bluetooth is turned off, tap to turn on Bluetooth. Be careful not to accidentally delete other devices.
2. Next, operate the WheezeScan device.
3. Check the OMRON Asthma Diary screen on your smartphone.
1. Delete the device pairing information remaining in your smartphone.
Note: The screen layout and menu names vary depending on your smartphone and Android OS version.
- Open the Android “Settings” screen.
- Tap “Bluetooth” for “Wireless and networks” on the “Settings” screen to open the Bluetooth settings screen.
- Tap the settings button for the device for which you want to cancel pairing. Repeat several times if you want to delete pairing information for multiple Bluetooth devices.
Note: If Bluetooth is turned off, tap to turn on Bluetooth. Be careful not to accidentally delete other devices.
2. Next, operate the WheezeScan device.
- Press down the BLE button on the right-hand side of the WheezeScan device for 2 seconds.
- A beep will sound once and the BLE button will flicker white. Communication with the WheezeScan device will start.
3. Check the OMRON Asthma Diary screen on your smartphone.
- Open the “Device Synced” menu from Settings and tap the “+ Add New Device” button.
- Approve the “Pairing request” displayed on your smartphone.
- Pairing is complete once “SUCCEEDED” is displayed.
You can set up, edit and delete medication reminder notifications to times that suit you. Check the following.
Check again whether any medication reminders have been set in the app.
Notes:
Check your smartphone notification settings.
Note: The screen layout and menu names vary depending on the mobile device model and Android OS version.
For details of notification functions, check the Google support page.
Check again whether any medication reminders have been set in the app.
- You can check the information that has been set for “Daily medication” on the “Add daily diary entries” screen. If their are no reminders set, you can register new reminders from the “Notification” menu in “Settings”.
- You can check the notification settings from the “Notification” menu in “Settings”.
Notes:
- Set up reminders on each of your smartphones. My settings will not save to the cloud.
- Was the reminder settings screen displayed at the reminder time set? Notifications are not displayed while the reminder settings screen is displayed. They will also not be displayed later.
Check your smartphone notification settings.
Note: The screen layout and menu names vary depending on the mobile device model and Android OS version.
- Check that the receive notifications setting has not been turned off on your smartphone.
- Check that your settings for receiving notifications from the OMRON Asthma Diary app are not turned off. You can check the notification settings by app from Android Settings > Notifications > OMRON Asthma Diary.
- If your smartphone has been set not to display notifications on the lock screen, notifications will not be displayed on the lock screen.
- Check that you are not in silent mode and whether the notification volume is appropriate.
- If your device is set not to deliver notifications when in sleep mode, notifications will not be displayed in sleep mode.
For details of notification functions, check the Google support page.
OMRON connect
You can follow the instructions in this video.
You can get all your measurements transferred to the new app by using the OMRON connect Cloud or following one of the methods explained here.
Yes, this is the correct app. EMEA stands for Europe, the Middle East and Africa.
You can find answers in our list of frequently asked questions here.
To protect your privacy, a user name and password is needed to store and view health data in Omron connect, even when data is stored locally on your phone.
OMRON connect can be used with all OMRON connected devices, they are:
- Blood pressure monitors
- Scales
- Thermometers
- SPO2
- Complete