Welcome to Customer Service Europe

• Step 1: Check your reminders settings in the app
  Follow the instructions here to set up reminder notifications from Viso.

• Step 2: Check your smartphone notification settings
  If reminders are enabled and you are still not able to receive notifications, check that you have allowed Viso to send you notification in your smartphone settings. For iOS, open "Settings" and tap "Notifications", then select "Viso" and ensure that you have allowed notifications.

• Step 3: Check your smartphone settings for starting or launching applications
  On some Android devices, you may need to change the settings to allow Viso to start automatically. This setting is disabled by default, and this prevents Viso from sending you notifications. This setting may be found in an individual application’s settings or the smartphone’s battery settings. Check your manufacturer’s instructions on how to enable automatic app launch.

There are multiple blood pressure monitoring devices to choose from and some include Bluetooth connectivity to your smartphone. The feature of connecting to Bluetooth is not available in Viso app for this release.

To protect your privacy, a user name and password is needed to store and view health data in OMRON connect, even when data is stored locally on your phone.

Yes, many of the features within OMRON connect are free to use. In addition, OMRON connect has premium features that can be accessed with a monthly subscription. The premium features help you to stay motivated to manage your heart health and provide additional insights into your measurements, enabling you to further understand patterns in your health data.

OMRON connect Premium costs €9,99 per month or €79,99 for a year and includes free atrial fibrillation detection powered by CardioSignal; consolidated, automated reporting; medication tracking; personalised insights and Health Rewards - helping you take even better care of your heart.

Your monthly questionnaire will be shared with your doctor alongside the results of your Measurement Week. Your doctor will use this data to guide the review of your treatment plan.

Do not wait for a response to the questionnaire if you are experiencing symptoms that are causing you pain, distress or causing you to stop taking your medication. Contact your doctor the usual way and report your symptoms directly.

If you move to the next step in your medication plan, your medication will change and this may affect your medication schedule. Tapping "Update medication schedule" updates your reminders and informs your doctor that you have now started on the next step.

Note: You can edit your reminders in the "Notification Settings" screen.

• If you do not record enough measurements during the Measurement Week (including the 7 days extension), your Measurement Week is not completed. Your doctor will still be able to review any data that you have submitted and decide if any action should be taken. You will continue your current medication step until next month unless your doctor recommends a different action, which you will be notified of via the app.

• If you did not submit any data, your doctor will be informed of the missed week and may contact you directly.

Asthma Diary app is compatible with iOS 10 and above, and Android OS 7 and above.

The status bar icon and messages can be hidden using the following instructions.

• Go to Settings > Apps and Notifications > OMRON Asthma Diary > App notifications and turn off the notifications that you wish to hide.

Notes:

• The screen layout and menu names vary depending on the mobile device model and Android OS version.
• Hiding notifications has no effect on the automatic data transfer function.

The OMRON Asthma Diary waits for communication with devices that support automatic data transfer. A change has been made in line with Google policy so that icons and messages are displayed in the status bar while waiting on Android 8.0 and later smartphones.

Even if this notification is displayed, the app is not necessarily in constant communication.

This notification is also displayed on any unregistered device that supports automatic data transfer.

OMRON Asthma Diary does not collect user location information, but location information needs to be turned on and access to location information from the app needs to be permitted for Android 6 and later devices due to Google policy.

How to turn on location information
Turn on on the Android “SETTINGS > Location information” screen.

How to permit access to location information
Select “Permitted” on the Android “Settings > Apps > OMRON Asthma Diary” screen and turn on location information on the open “App permissions” screen.

When you create an account, you can store your data on the cloud server. You can restore backed up data to another device by signing into the account you created on that device.

For details of your smartphone backup, check the Apple support page if you are an iPhone user and the Google support page if you are an Android user.

Account registration procedure information has been sent. Check your inbox and complete the registration.

Once the registration is complete, the messages on the home screen will disappear.

If you register the wrong email address, you will not be able to use the following functions properly, so please check your email address.

• Sign in to OMRON connect account
• Password reset

Check the following:

• 1. Is the registered email address correct? If the registered email address is not correct, you can correct it from Menu > User information.
• Has it been automatically sent to your “spam folder”? The subject line of the email is “[OMRON] Account registration procedure information”.
• Is your mailer set to receive email from “technical.support@eu.omron.com”? If the message “Your email address has not been verified.” is displayed on the app home screen, check that your registered email address is correct and send the registration email again.